Refund policy

We do not accept change of mind refund requests. Once an order is placed you are committed to that purchase. We strive to give you as much information as possible about the item you are purchasing. 

Crystals come with natural lines and ‘flaws’ they are from the earth so they are never going to be perfect so please take notice of pictures and descriptions while choosing. 

If an item arrives damaged please contact us immediately via our contact us form or via our Facebook page. You have 48 hours from delivery to inspect your items before this is void. In the case of a breakage the packaging needs to be kept for proof for australia post before we are able to process a claim. Once confirmed we process your refund. 

If parcel has suspected to have gone missing after showing delivered, an investigation with Australia Post will take place. Note that when shopping if you know you will not be home it is better to send to a parcel locker for added protection. If proof of delivery is provided by Australia Post I am unable to do anything further as a business this is then your responsibility to follow up with Australia Post and the Police if you suspect your parcel has been stolen. Insurance only covers lost in transit (not after showing delivered) and if an item comes damaged. Both require investigation and can take weeks to resolve so please be patient as we work together.

please note any refund that does go through can take up to 10 business days to reach your account.